Last updated: 21/10/2026
At NURÉVELLE, every order is prepared with care so it reaches you safely and beautifully presented. NURÉVELLE provides domestic shipping within the United Arab Emirates and international shipping to selected destinations.
1. Order Processing
All orders are subject to product availability and order confirmation. Your order is prepared and dispatched within 1–2 business days of payment being confirmed (excluding weekends and public holidays). You'll receive an email confirmation once your order has been processed.
2. Delivery Options & Rates
Delivery fees are displayed at checkout before your order is finalised.
United Arab Emirates
| Method | Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 10–14 business days | AED 35 |
| Express Shipping | 5–8 business days | AED 50 |
GCC: Bahrain, Kuwait, Oman, Qatar & Saudi Arabia
| Method | Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 10–14 business days | AED 130 |
| Express Shipping | 5–8 business days | AED 200 |
International (selected destinations)
| Method | Delivery Time | Rate |
|---|---|---|
| Standard Shipping | 10–14 business days | AED 130 |
| Express Shipping | 5–8 business days | AED 200 |
- Domestic shipping: delivery is available to eligible addresses within the UAE.
- International shipping: availability, shipping fees and delivery times depend on the destination.
3. Delivery Estimates
Estimated delivery times are communicated during checkout or in your order confirmation. These are estimates and may vary due to courier delays, public holidays, customs clearance or circumstances beyond our control.
4. Delivery Address
Please provide a complete and accurate delivery address and contact number. Additional charges or delays caused by incorrect details may be the customer's responsibility, subject to applicable law. If you notice an error, contact us as soon as possible and we'll do our best to update it before dispatch.
5. Customs & Import Charges
International customers are responsible for applicable duties, taxes and import fees unless otherwise specified at checkout. These are not included in your order total and are payable by the recipient. Customs clearance may also add time to delivery.
6. Tracking Your Order
Once your order is on its way, you'll receive a shipping confirmation email with your tracking number and a link to follow your delivery. Please allow a few hours for tracking details to update.
7. Delayed or Lost Shipments
If your order is significantly delayed or appears to be lost, please contact us at [email] so that we can coordinate with the delivery provider.
8. Delivery Completion
Delivery is considered completed in accordance with the delivery provider's confirmation and the relevant consumer protection requirements.
Need Assistance?
Our team is always happy to help.
✉️ [email]
Thank you for choosing NURÉVELLE.
Last updated: 21/10/2026
NURÉVELLE aims to provide quality products and a satisfying shopping experience. You may request a return or exchange within 7 days of receiving your order, subject to the conditions below and applicable UAE consumer protection laws.
1. Eligibility
To qualify for a return or exchange:
- Items must be unworn, unused, unwashed and undamaged.
- Original tags, labels, packaging and accessories must be retained where applicable.
- Proof of purchase or an order confirmation must be provided.
- The request must be submitted through our customer service channel at [email].
2. Items Not Eligible for Return
Customised items and items damaged through customer use are not eligible for return. Items that have been worn, washed, altered, or returned without the required original components may not qualify for a change-of-mind return, subject to applicable law.
This does not affect your legal rights regarding defective, incorrect or non-conforming products.
3. How to Request a Return or Exchange
Please contact us at [email] with your order number before sending any item back. We will confirm whether your return is approved and how to send it. Unauthorised returns may cause processing delays.
4. Refunds
Refund requests are reviewed after the returned product has been received and inspected, where inspection is applicable.
- Approved refunds are processed through the original payment method.
- Processing time may vary depending on your payment provider or bank.
- Shipping fees are non-refundable, unless the return is due to our error or a defect.
- Customs charges: international customs duties and import taxes are handled by the relevant customs authority and may not be refundable by NURÉVELLE.
5. Incorrect or Defective Items
If you receive an incorrect or defective item, please notify us promptly at [email] with your order number and photographs or other relevant details. We will assess the issue and arrange an appropriate remedy in accordance with applicable law, and cover the shipping costs.
6. Your Legal Rights
Nothing in this policy limits any refund, replacement, repair, cancellation or other remedy that you are entitled to under applicable law.
Need Assistance?
Our team is always happy to help.
✉️ [email]
Thank you for choosing NURÉVELLE.
Last updated: 21/10/2026
These terms and conditions ("Terms") govern your use of the NURÉVELLE website (the "Site") and any products or services made available through the Site. By accessing or using the Site, you agree to comply with and be bound by these Terms.
1. Acceptance of Terms
By using the Site, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the Site.
2. Use of the Site
- You must be at least 18 years old or have the consent of a legal guardian to use the Site.
- You agree to provide accurate, current and complete information and to keep it updated.
- You are responsible for maintaining the confidentiality of your account and password, and accept responsibility for all activities under your account.
3. Products and Descriptions
We make every effort to display accurate product descriptions, images, colours, sizes and prices. However, slight variations in colour, texture, fabric or appearance may occur due to lighting, photography, screen settings or the nature of the materials.
Product availability is subject to change without prior notice.
4. Orders and Payments
All orders are subject to product availability and order confirmation. NURÉVELLE reserves the right to cancel or decline an order where necessary, including in cases of pricing errors, stock unavailability, suspected fraudulent activity or payment issues. Customers will be notified of cancellations, and any applicable refund will be arranged.
Orders must be paid for using the payment methods offered at checkout. Customers are responsible for providing accurate contact information, delivery addresses and other details required to process their orders.
5. Pricing and Taxes
All product prices and applicable currencies are displayed at checkout. Delivery fees, applicable taxes, customs duties and other charges will be communicated where applicable.
For international orders, customers may be responsible for customs duties, import taxes and other destination-specific charges unless otherwise stated at checkout or required by law.
6. Shipping and Delivery
- NURÉVELLE provides domestic shipping within the United Arab Emirates and international shipping to selected destinations.
- Delivery fees are displayed before the order is finalised; delivery times are estimates and may vary due to courier delays, public holidays, customs clearance or circumstances beyond our control.
- Customers must provide a complete and accurate delivery address and contact number.
- Please refer to our Shipping Policy for complete details.
7. Returns, Exchanges and Refunds
- Returns or exchanges may be requested within 7 days of receiving an order, for unworn, unused, unwashed and undamaged items with their original tags and packaging.
- Customised items and items damaged through customer use are not eligible for return.
- Approved refunds are processed through the original payment method. Shipping fees are non-refundable unless the return is due to our error or a defect.
- Please refer to our Returns & Refunds Policy for complete details. Nothing in these Terms limits the remedies you are entitled to under applicable law.
8. Intellectual Property
All content on the Site, including our name, wordmark, logos, graphics, designs, patterns, photography and text, is protected by copyright, trademark and other intellectual property laws. You may not reproduce, distribute or create derivative works without written permission.
9. Limitation of Liability
To the fullest extent permitted by applicable law, NURÉVELLE is not liable for any indirect, incidental, special or consequential damages arising from the use of the Site or its services. Nothing in these Terms excludes liability that cannot be excluded under UAE law.
10. Changes to Terms
NURÉVELLE reserves the right to change these Terms at any time. Continued use of the Site after changes are made constitutes your acceptance of those changes.
11. Governing Law
The United Arab Emirates is our country of domicile, and UAE law governs these Terms. All disputes shall be subject to the jurisdiction of the courts of the U.A.E.
12. Payments and Compliance
- The payment methods available to you are shown at checkout.
- We do not trade with or provide services to OFAC-sanctioned countries, in accordance with UAE law.
- Customers must retain transaction records and comply with all merchant policies.
Need Assistance?
If you have any questions regarding these Terms, please contact us:
✉️ [email]
Thank you for being part of NURÉVELLE.
Last updated: October 30, 2026
NURÉVELLE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NURÉVELLE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
- Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at noura_belhaj@hotmail.com. You can find our other contact details on our contact information policy. For the purpose of applicable data protection laws, we are the data controller of your personal information.
